Sears Master Protection Agreement Customer Service


Faulty dishwasher – called Sears Home Service Repair; paid $129 for a technician to tell me that I have a faulty dishwasher and that he could not fix it. He spent little time looking at the aircraft and eventually said that parts were no longer available to repair it. Another vendor, able to find the broken part of the manufacturing, repaired it without problem and many other items, initially claimed as broken by the Sears technician, were indeed fit for service. Attempts to solve the problem directly with Sears were a joke; they brushed me without listening to my complaint; in response.B. I think it was a deception. 4. We waited many hours for an appointment just to have a no-show after waiting all morning or afternoon, just to receive an email hours after the allotted time that tells us to reschedule? We understand sick techs these days, but please inform the customer sooner. Sears has no respect for the time of its customers. Please let us know if you have any comments, concerns or questions about any of our services.

If your device has a warranty or protection contract, call us at 1-800-469-4663. We have had our protection plan with Sears for years. We pay X amount per month for the contract to repair or replace devices that are covered if they cannot repair them. If they have to repair it three times a year, they replace it. We were satisfied with Techs and this service agreement until sears sold this service that we understand to Assurant, now it`s TERRIBLE!!!! Has an online chat with a customer service employee and he told me that the repair company has repaired our dishwasher as “repaired and works well”, if in fact it is inoperable – the door is not closed, it is not attached to the closet and the water turned off. I was waiting for two hours and I called benefits about a replacement and when a cs rep finally answered, I told him my story. She called the repair company and made me listen to her question. He omitted information and lied about what was going on, and I asked him about it – much to his surprise. During this conversation we were separated and the benefits representative didn`t even bother to call me back, even though she had my number and knew how long I was waiting online. Initial order of the refrigerator placed 8/3/2020, with the delivery estimate sept.

16. On the 15th after-sales service, they confirmed delivery for the 16th without refrigerator. The next day, called. He was informed that the fridge I ordered was no longer in production. He proposed an alternative model, agreed upon. The estimate of the delivery date was November 3, 2020. Called to confirm the 2, could not even get to the delivery warehouse. On the 4th day, they could not confirm, except that it was delivered on the 3rd to Delivery Warehouse. No e-mail or phone call. If one of your covered products breaks, just visit us online or call 24/7. One of our service professionals will plan a time to come to your home to repair the covered item.

If it cannot be repaired. We replace it.1 All you usually pay for is an affordable service appointment cost. In addition, all repairs are equipped with a 180-day warranty for treatment. Do you already have a Sears Protection Agreement? Call 1-800-4MY-HOME for information or to plan the service. See the terms and conditions for sears security agreements My wife and I had let our stove go wrong.